FAQ

Your booked room will be available from 3 p.m. on the day of arrival.
If you arrive after 6 p.m., please inform the reception.

You can use our wellness area on the day of arrival from 12  for a surcharge of € 6 per person / hour including locker box. This is free for direct bookers.

On the day of departure, the room is available until 11.00 a.m. You can also use the wellness area on the day of departure for a surcharge of € 6 per person / hour including locker box until 6 p.m. This is free for direct bookers.

Early check-in & nbsp; is possible from 10:00 a.m. - without breakfast.
Costs: € 40 per room / on request and subject to availability

Late check-out & nbsp; is possible until 6:00 p.m.
Costs: € 40 per room / on request and subject to availability

The reception is open 24 hours.

Free parking spaces are available in the entrance area and in the immediate vicinity.

The underground car park is available for day and overnight guests
Costs: € 2 per hour or € 20 per day
Free for direct bookers

All parking spaces are subject to availability and cannot be reserved in advance.

By car:

Schlosspark Mauerbach
Mesonic Services GmbH
Herzog-Friedrich-Platz 1
A-3001 Mauerbach

With public transport:

From Wien Mitte train station:
From the U4 station at Landstrasse - direction Hütteldorf to the final station at Bahnhof Hütteldorf
From Hütteldorf train station - ÖBB Postbus 450 to Mauerbach bus station
From the Mauerbach bus station - approx. 5 min. Footpath to the Mauerbach Castle Park

From the Franz-Josefs-Bahnhof:
From the U4 station at Friedensbrücke - direction Hütteldorf to the final station at Bahnhof Hütteldorf
From Hütteldorf train station - ÖBB Postbus 450 to Mauerbach bus station
From the Mauerbach bus station - approx. 5 min. Footpath to the Mauerbach Castle Park

From Meidling station:
From the U6 station at Philadelphiabrücke - direction Floridsdorf to the Längenfeldgasse station
Change to U4 Längenfeldgasse - direction Hütteldorf to the terminus at Bahnhof Hütteldorf
From Hütteldorf train station - ÖBB Postbus 450 to Mauerbach bus station
From the Mauerbach bus station - approx. 5 min. Footpath to the Mauerbach Castle Park

From the Westbahnhof:
From the entrance to the U6 station Westbahnhof - direction Siebenhirten to station Längenfeldgasse
Change to U4 Längenfeldgasse - direction Hütteldorf to the terminus at Bahnhof Hütteldorf
From Hütteldorf train station - ÖBB Postbus 450 to Mauerbach bus station
From the Mauerbach bus station - approx. 5 min. Footpath to the Mauerbach Castle Park

There are 11 KW charging stations available in the underground car park

Cost: € 2,20 per hour or part thereof
The price for the garage is not included in this price.

As an overnight guest you can enjoy the following services with us:

• Rich and healthy breakfast buffet
• Vital-snack in the afternoon
• Enjoyable cuisine in the evening
• Table water in the room
• Year-round heated indoor and outdoor pool
• Wellness landscape with saunas and steam bath
• Forest sauna (oak and stone pine) with a panoramic view of nature
• Fitness room and relaxation areas
• Bathrobe, bath towels and slippers for your stay
• Tea station, detox drinks, nuts and dried fruit
• Retreat areas in the entire park area
• Free high-speed WiFi throughout the hotel
• If you book directly, free parking in the underground car park (instead of € 20 per day, parking spaces subject to availability)

Our hotel is a non-smoking hotel. Smoking is permitted in the outdoor areas.

Pets are very welcome in the Mauerbach Castle Park. We allow ourselves to charge cleaning costs of € 15.00 per animal / night.

We ask for your understanding that pets are not allowed in the spa area for reasons of hygiene. Please note that due to legal requirements, leash must be kept in the entire area.

You do not have to pay a deposit or provide a credit card as security for your booking. Payment is only made on departure from the hotel.

We accept EC cards, Visacard, Mastercard, Diners Club Card and American Express Card.

If you cancel your stay, we will charge you:

• from 3 months to 1 month before arrival 40%
• 1 month to 1 week before arrival 70%
• in the last week before arrival 90%
• in the event of no-show 100% of the booked arrangement.

Cancellations must be made in writing. We recommend taking out hotel cancellation or travel cancellation insurance

For tourist room/package bookings:
Adapted cancellation conditions: Free cancellation 2 days before arrival (except New Year's Eve). (This adjustment to the cancellation conditions only applies to directly booked tourist room/package bookings. Our regular cancellation conditions apply to organizers.)

Cancellations must be made in writing. We recommend taking out hotel cancellation or travel cancellation insurance

Our hotel, Park & spa area is inspired by the earthy tranquility and the powerful effect of the forest and, as an adult hotel, offers a place to switch off, recharge your batteries or just to be "yourself".

We value children and young people very much and, above all, their needs. Nevertheless, we made a conscious decision to focus on adults looking for relaxation and tranquility and to gear our hotel precisely to these needs.

Our park spa is an exclusive area that is only available to our hotel guests. Hourly use for external guests is not possible. Our lazy day package with a day room can be booked.

In order to be able to guarantee rest and relaxation, a visit to our spa area is only permitted from the age of 16.

So that you can enjoy your stay in the Mauerpark Castle Park to the full, we will be happy to reserve your personal appointments for you before your arrival. We will be happy to advise you on +43 1 970 30-170 or by e-mail to spa@imschlosspark.at.

You can find our spa treatments here.

When booking on site, it is possible that appointments are already fully booked.

Covid-19 security measures in the Park Spa:

• Please always take your protective mask with you to the treatments.
• The protective mask must also be worn in the waiting areas and the spa reception.
• Our spa team will wear mouth and nose protection or a face visor for certain cosmetic treatments.
• Continuous disinfection of the couches and all contact surfaces after each treatment is a matter of course.

Whether booked half board or enjoy à la carte - you can choose yourself.
If you switch to the á la carte dinner, half-board will be offset against your individual meal preferences from the current menu at € 20.

We kindly ask you to announce this request at the reception by 12 noon at the latest.

For us it goes without saying that we contribute to your holistic well-being on vacation as well as with regard to food by responding to your individual nutritional needs.

Gluten-free and lactose-free products such as pasta, baked goods, cheese and sausage products, spreads and cereals are available on request.

If you are vegan, gluten-free or lactose-free, we ask you to let us know when booking or a few days before your arrival.

Vegan dishes are available in our restaurants on request. From tofu to seasonal, homemade vegan dishes and special, commercially available vegan convenience products, seasonal fruit and sorbets.

For breakfast you can enjoy seasonal products such as fruit, vegetables, jams and margarine. We are happy to serve you vegan spreads if you order in advance.

A wellness bag with towels and slippers is available for the duration of your stay. Cozy bathrobes are already hanging in your room.

Breakfast buffet 7:00 a.m. to 10:00 a.m. (on weekends and holidays until 11:00 a.m.)
Lunch 12:00 p.m. to 2:00 p.m.
Dinner 6:00 p.m. to 10:00 p.m. (kitchen until 10:00 p.m.)
Spa area 7 a.m. to 10 p.m. (light lunch 2:30 p.m. to 4:30 p.m.)
Reception midnight to midnight
Hotel bar 7.30 a.m. to midnight

You can find our current program here.

The Wiener Wald Baden & Yoga is included for our hotel guests. We are happy to take your registration at reception.

Book directly on our homepage or by phone at +43 (0) 1 970 30 100, you count as a direct booker.

The following advantages await you:

• Free use of the wellness area on the day of arrival from 11 am including a light lunch
• Free use of the wellness area on the day of departure to 6 p.m. including a ligth lunch
• No deposit or disclosure of credit card details
• Free parking in the underground car park
• Best price guarantee

If you would like a room with a connecting door, please let us know when booking.

Our house only has double rooms, which we are happy to offer for single use.

The surcharge: € 40.00 per room / night

All room prices are exclusive of the overnight tax. This is € 1.10 per person / night and will be charged additionally.